Refund and Returns Policy – Rahat International

Overview

At Rahat International, customer satisfaction is our top priority. We take great care in delivering high-quality bedsheets, kids’ bedsheets, and bed sets to ensure a pleasant shopping experience. However, if you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns & Exchanges

You may request a return or exchange under the following conditions:

The product must be unused, unwashed, and in its original condition
Original packaging, tags, and labels must be intact
The return or exchange request must be made within 7 days of receiving the order

Items that show signs of use, damage, or alteration will not be eligible for return or exchange.

Non-Returnable Items

The following items are not eligible for return or exchange:

Items purchased on sale or clearance
Customized or special-order products
Products damaged due to misuse, mishandling, or improper care

Return Process

To initiate a return or exchange, please contact our customer support team with your order number and reason for return. Once your request is approved, you will be guided through the return process.

Customers are responsible for safely packing and shipping the item back to us. We recommend using a reliable courier service to avoid damage during transit.

Exchange Policy

If you wish to exchange an item for a different size, design, or product (subject to availability), please inform us at the time of your request. Exchanges will be processed once the returned item has been received and inspected.

Refund Policy

Refunds, where applicable, will be processed after the returned product passes quality inspection. Refunds may be issued in the form of:

Store credit, or
Original payment method (where applicable)

Please allow 7–10 business days for the refund to be processed after approval.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery along with clear images of the product. We will review the issue and arrange a replacement or refund accordingly.

Contact Us

For any questions regarding our Return & Exchange Policy, feel free to reach out to us through our website or customer support channels. Our team is always happy to assist you.